

{"id":2289,"date":"2025-08-08T15:24:55","date_gmt":"2025-08-08T12:24:55","guid":{"rendered":"https:\/\/onail.com.ua\/?page_id=2289"},"modified":"2025-09-04T09:46:19","modified_gmt":"2025-09-04T06:46:19","slug":"change","status":"publish","type":"page","link":"https:\/\/onail.com.ua\/en\/change\/","title":{"rendered":"Exchange \/ return of goods"},"content":{"rendered":"<p class=\"p1\">In accordance with the Law of Ukraine \u201cOn Consumer Protection\u201d, you can return or exchange the product within 14 days, provided that the following requirements are met:<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>The product has not been used and has no signs of use: scratches, cracks, chips,<br \/>\nabrasions, the design was not subject to changes, other;<\/li>\n<li>The product is fully complete and the integrity of the packaging is not broken;<\/li>\n<li>All labels and factory markings have been preserved.<\/li>\n<\/ol>\n<p class=\"p1\">If the product does not work, an exchange or return is only possible if there is a conclusion from a service center authorized by the manufacturer, confirming that the operating conditions have not been violated.<\/p>\n<h4>Warranty terms and conditions<\/h4>\n<ol>\n<li>\n<p class=\"p1\">Warranty service for the product is possible within the period specified in the warranty card from the date of purchase.<\/p>\n<\/li>\n<li>\n<p class=\"p1\">The warranty for the purchased product is provided provided that the buyer complies with the rules of operation and storage, as well as with a valid warranty card, sales receipt, and full package and packaging of the product.<\/p>\n<\/li>\n<\/ol>\n<h4 class=\"p1\">Where and how to exchange\/return goods of inadequate quality?<\/h4>\n<ul>\n<li>\n<p class=\"p1\">First of all, if you have any problems setting up the product, please contact the support service in Ukraine: <a href=\"tel:+380662345578\">+38 (066) 234-55-78<\/a> or <a href=\"mailto:support@onail.com.ua.ua\"><span class=\"s1\">support@onail.com.ua.ua<\/span><\/a>.<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Please provide a brief description of the problem and attach a photo\/video of the product purchased from us and send an email to <a href=\"mailto:support@onail.com.ua.ua\"><span class=\"s1\">support@onail.com.ua.ua<\/span><\/a>.<\/p>\n<\/li>\n<li>\n<p class=\"p1\">After processing your request, you will receive a request number and instructions on further steps.<\/p>\n<\/li>\n<li>\n<p class=\"p1\">After agreeing on the exchange\/return, send the goods by the Nova Poshta delivery service.<\/p>\n<\/li>\n<li>\n<p class=\"p1\">If the product is in its original condition, complete and packaged, we will exchange or refund the money.<\/p>\n<\/li>\n<li>Exchange and return of goods of inadequate quality are carried out at the expense of the buyer.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>\u0412\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u043d\u043e \u0434\u043e \u0417\u0430\u043a\u043e\u043d\u0443 \u0423\u043a\u0440\u0430\u0457\u043d\u0438 &#8220;\u041f\u0440\u043e \u0437\u0430\u0445\u0438\u0441\u0442 \u043f\u0440\u0430\u0432 \u0441\u043f\u043e\u0436\u0438\u0432\u0430\u0447\u0456\u0432&#8221;, \u0432\u0438 \u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u043e\u0432\u0435\u0440\u043d\u0443\u0442\u0438 \u0430\u0431\u043e \u043e\u0431\u043c\u0456\u043d\u044f\u0442\u0438 \u0442\u043e\u0432\u0430\u0440 \u043f\u0440\u043e\u0442\u044f\u0433\u043e\u043c 14 \u0434\u043d\u0456\u0432 \u0437\u0430 \u0443\u043c\u043e\u0432\u0438 \u0434\u043e\u0442\u0440\u0438\u043c\u0430\u043d\u043d\u044f \u0442\u0430\u043a\u0438\u0445 \u0432\u0438\u043c\u043e\u0433: &nbsp; \u0422\u043e\u0432\u0430\u0440 \u043d\u0435 \u0431\u0443\u0432 \u0443 \u0432\u0436\u0438\u0432\u0430\u043d\u043d\u0456 \u0456 \u043d\u0435 \u043c\u0430\u0454 \u0441\u043b\u0456\u0434\u0456\u0432 \u0432\u0438\u043a\u043e\u0440\u0438\u0441\u0442\u0430\u043d\u043d\u044f: \u043f\u043e\u0434\u0440\u044f\u043f\u0438\u043d, \u0442\u0440\u0456\u0449\u0438\u043d, \u0441\u043a\u043e\u043b\u0456\u0432, \u043f\u043e\u0442\u0435\u0440\u0442\u043e\u0441\u0442\u0435\u0439, \u043a\u043e\u043d\u0441\u0442\u0440\u0443\u043a\u0446\u0456\u044f \u043d\u0435 \u043f\u0456\u0434\u0434\u0430\u0432\u0430\u043b\u0430\u0441\u044f \u0437\u043c\u0456\u043d\u0430\u043c, \u0456\u043d\u0448\u0435; \u0422\u043e\u0432\u0430\u0440 \u043f\u043e\u0432\u043d\u0456\u0441\u0442\u044e \u0443\u043a\u043e\u043c\u043f\u043b\u0435\u043a\u0442\u043e\u0432\u0430\u043d\u0438\u0439 \u0456 \u0446\u0456\u043b\u0456\u0441\u043d\u0456\u0441\u0442\u044c \u0443\u043f\u0430\u043a\u043e\u0432\u043a\u0438 \u043d\u0435 \u043f\u043e\u0440\u0443\u0448\u0435\u043d\u043e; \u0417\u0431\u0435\u0440\u0435\u0436\u0435\u043d\u0456 \u0432\u0441\u0456 \u044f\u0440\u043b\u0438\u043a\u0438 \u0456 \u0437\u0430\u0432\u043e\u0434\u0441\u044c\u043a\u0435 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2289","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/onail.com.ua\/en\/wp-json\/wp\/v2\/pages\/2289","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onail.com.ua\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onail.com.ua\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onail.com.ua\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onail.com.ua\/en\/wp-json\/wp\/v2\/comments?post=2289"}],"version-history":[{"count":11,"href":"https:\/\/onail.com.ua\/en\/wp-json\/wp\/v2\/pages\/2289\/revisions"}],"predecessor-version":[{"id":2642,"href":"https:\/\/onail.com.ua\/en\/wp-json\/wp\/v2\/pages\/2289\/revisions\/2642"}],"wp:attachment":[{"href":"https:\/\/onail.com.ua\/en\/wp-json\/wp\/v2\/media?parent=2289"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}