Exchange / return of goods

In accordance with the Law of Ukraine “On Consumer Protection”, you can return or exchange the product within 14 days, provided that the following requirements are met:

1. The product has not been used and has no signs of use: scratches, cracks, chips,
   abrasions, the design was not subject to changes, other;
2. The product is fully complete and the integrity of the packaging is not broken;
3. All labels and factory markings have been preserved.

If the product does not work, an exchange or return is only possible if there is a conclusion from a service center authorized by the manufacturer, confirming that the operating conditions have not been violated.

Warranty terms and conditions

1. Warranty service for the product is possible within the period specified in the warranty card from the date of purchase.

2. The warranty for the purchased product is provided provided that the buyer complies with the rules of operation and storage, as well as with a valid warranty card, sales receipt, and full package and packaging of the product.

Where and how to exchange/return goods of inadequate quality?

• First of all, if you have any problems setting up the product, please contact the support service in Ukraine: +38 (066) 234-55-78 or support@onail.com.ua.ua.

• Please provide a brief description of the problem and attach a photo/video of the product purchased from us and send an email to support@onail.com.ua.ua.

• After processing your request, you will receive a request number and instructions on further steps.

• After agreeing on the exchange/return, send the goods by the Nova Poshta delivery service.

• If the product is in its original condition, complete and packaged, we will exchange or refund the money.

• Exchange and return of goods of inadequate quality are carried out at the expense of the buyer.